Terms & Conditions
Telephone: 01392 272709
Address: Bystock Terrace, Exeter, Devon, EX4 4HY. Directions
Rooms may be cancelled without charge provided 48 hours notice of cancellation is given. If cancelled within 48 hours of the booking date one night’s accommodation will be charged at the pre booked rate. However, if you cancel within 48 hours and the Hotel are able to resell your room, then you will receive a full refund.
Conference and Function bookings may be cancelled without charge provided 5 working days notice of cancellation is given. Otherwise the full amount will be charged. Conference and Function food and Equipment must be pre ordered at least 5 working days prior to the event. This will also be subject to the 5 working day cancellation procedure.
Children and extra beds
All children under 12 years stay free of charge when using existing beds.
All children under 2 years are charged GBP 10 per person per night for children’s cots/cribs.
All Rates include VAT at the current rate. A city tax is not applicable. A service charge is not applicable.
Check in and Check Out
Check in is 2pm and check out is 11am.
You may purchase a ticket from the hotel to park in the public car park adjacent to the hotel from 4pm to 10am the following morning. The hotel does not accept any responsibility for damage to, or theft from, or theft of parked vehicles.
Smoking is not allowed anywhere in the Hotel including guest bedrooms. However the outside patio with heaters is available for smokers.
The Hotel reserves the right to terminate a booking or stop any event immediately without being liable for any refund in the event of behaviour considered by Management to be unacceptable.
No wines, spirits or beers may be brought into the Hotel by clients, their guests or representatives for consumption on the premises without the express consent of the Hotel for which a charge may be made.
The person/Company making the booking will be responsible for damage caused by themselves or their guests and will be charged for rectification.
Other than death or personal injury caused by the negligence of the Hotel, the Hotels liability to the client is limited to the price of the booking.
The Hotel does not accept any liability for loss or damage to guest’s property except to the extent covered under the Hotel Proprietors Act 1956.